🔒 Privacy Policy

Your privacy matters! This policy explains how HelpTok collects and uses your data to provide you with the best service marketplace experience.

1. Information We Collect

To provide our service marketplace functionality, we collect the following information:

• Profile Information: Name, selfie, ID verification, service details and specializations
• Job Details: Location, date, time, job description and requirements
• Reviews and Ratings: Feedback provided by users and service providers
• Device Information: Usage patterns, device type, and app performance data

2. Permissions We Request

HelpTok requests the following permissions to enhance your experience:

• Location Access: To match you with nearby services and help schedule jobs at your preferred location
• Camera & Photos: To upload profile photos, work samples, and showcase your service portfolio
• File Access: To attach relevant documents, media files, and work examples to your profile

3. How We Use Your Data

We use the information we collect to:

• Verify and authenticate service provider accounts for safety and trust
• Match users with appropriate service providers based on location and needs
• Process secure payments between users and service providers
• Improve app experience, functionality, and security measures
• Provide customer support and resolve any issues that may arise

4. Data Sharing Policy

We respect your privacy and follow these principles:

• We do not sell your personal information to third parties under any circumstances
• Data may be shared with verified service providers to facilitate job matching and completion
• Payment information is shared with secure payment processors to handle transactions safely
• We may share data when required by law or to protect our users' safety

5. Data Security

We take reasonable and appropriate measures to protect your information using industry-standard security practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Age Requirements

The HelpTok app has no strict age restriction, but we strongly recommend parental guidance for users under 18 years of age. Parents should supervise their children's use of the service marketplace features.

7. Updates to This Policy

We may update this privacy policy from time to time. When we do, we will notify users through the app and update the effective date. Your continued use of HelpTok after any changes indicates your acceptance of the updated policy.