📧 Contact Support
Email: Helptokapp@gmail.com
Response Time: Within 24 hours
Support Hours: Monday - Friday, 9 AM - 6 PM
❓ Frequently Asked Questions
How do I create a service provider account?
Switch to provider mode in the app, upload your profile info, ID verification, and sample work. Admin approval is required before you can start offering services.
How do I book a service?
Browse the feed or search for services, create a job request with details, select date/time/location, and send invites to providers you like.
Is my payment information secure?
Yes, we use secure payment processing with industry-standard encryption to protect your financial information.
How do I report an issue with a provider?
Contact our support team immediately with details of the issue. We take all reports seriously and investigate promptly.
Can I cancel a booking?
Yes, you can cancel bookings according to our cancellation policy. Contact the provider or our support team for assistance.
🔧 Technical Support
Experiencing technical issues? Please include the following information when contacting support:
- Device type and operating system version
- App version
- Description of the issue
- Steps to reproduce the problem